Ok.
Here is my opinion. I'm play here from the start.
Titan online support really sucks. Those guys and girls don't have a clue of what is happening that day on the site. They have some paper shits in front of them and they look there for the answer. Happend to me many times to not get an answer related to my problem.
Phone support it's good. They helped me resolve many problem's.
E-mail support it's also good but they respond very late so if you have a problem that must be resolved imediatly you have no chance.
one over another i like the site for his graphic and his tournaments. I won here some really nice money so i will continue playing on it.